I still hate Telstra

Yes I am still complaining about this company.

"Let's consider the story of Lucy, an elderly woman living in Hughenden, western Queensland. She moved into the old people's units and the over-worked local Telecom technicians were two months behind in their work and hadn't got around to reconnecting her phone. Lucy, an extremely active septuagenarian, slipped and broke her hip. She dragged herself to the telephone but it was still not connected. Lucy bled to death and was found three days later.

Then there's another woman in remote Australia who was bitten by a taipan snake. She was at the station homestead by herself - the telephone was out of order at the time - and unable to call for assistance, she died.

I could go on to tell the story of the grazier outside of Normanton whose homestead was suddenly engulfed by rising floodwaters. Non-replacement and holidays had left just two technicians to service the entire Queensland gulf country - an area the size of Victoria - and despite repeated requests the telephone remained out of order.

But I really don't have to tell anyone these stories, they know the story of little Sam Boulding in Victoria whose parents were unable to call emergency services to help their asthmatic son and he died. Sam's mother says Telstra advised her that technicians would be around to fix her phone on February 5. On February 6 her son died. The phone had still not been fixed."

Read more about one of Australia's largest companies and how it continues to fail it's customers - here.